Exchange Policy

Exchange Policy:

We understand that sometimes you may need to exchange an item for a different size or color. We offer exchanges within 7 days of receiving your item. To be eligible for an exchange, your item must be in the same condition as you received it, unworn or unused, with tags, with all included accessories and in its original packaging. You’ll also need to include proof of purchase.

To initiate an exchange, please contact our customer care office at info@bluerockcanada.com or call us at 9055296184 and provide your order number and the item you wish to exchange. Once we receive and inspect your returned item, we will send out your exchanged item.

Please note that the cost of shipping for the return and exchange will be the responsibility of the customer. We do not provide pre-paid return labels.

 Exceptions / non-exchangeable items:

Certain types of items cannot be exchanged, including personal care goods such as beauty products or intimate products. We also do not accept exchanges for electronic items that have been used and are not in their original package or any purchased item which is not in its original packaging complete with all its tags and accessories or show signs of use and are reported outside of the reporting period of 7 days after receiving your item. Please get in touch if you have questions or concerns about your specific item.

Items not sold by https://www.bluerockcanada.com are not eligible for exchange.

If you have any questions or concerns, please don't hesitate to contact our customer care office at info@bluerockcanada.com or 9055296184. We try to respond to all inquiries within 24 hours.

Customer care center hours are Monday to Friday 10am to 4pm EST, weekends and holidays closed.